FAQ

Where are you located?
AlfagramTM is based in Aix-en-Provence, France.
We are proud to carefully craft every one of our designs in the South of France, a place well known for the quality and authenticity of its goods.

What color tone are the photographs?
Each photograph from our Alphabet is carefully and artistically designed by our photographers following subtle color blends and effects to give your AlfagramTM its vintage-chic style.  All our photographs are presented with rounded corners and a matte finish.

Custom requests for color, black & white or sepia photography are available at: info@alfagram.com.

Are “words” or “names” printed into one larger photograph?
No, all our letters are individually printed on “Professional Fujicolor Crystal Archive Supreme” photographic paper to guarantee outstanding brightness and color depth. Our “Inspirationals” are mini-posters printed on “Professional Fujicolor Crystal Archive Supreme” photographic to guarantee outstanding brightness and color depth and come with their custom black frame.

What size are the letters photographs?
All our photographs are 10x 15cm/ 4 x 6 inches.
Custom sizes are available upon simple request at: info@alfagram.com.

How to order?

- On our website: you can easily order online, just follow our website’s simple steps. Shipping cost will be added automatically to your cart during checkout. For orders outside Europe, you will be able to get a clear indication of shipping costs in your local currency at checkout.

- Via email, - except personalized frames orders - by sending us an email to info@alfagram.com with references, quantity of products you wish to order as well as the delivery address. We will then send you an email to validate your order with a complete order summary (including shipping cost).  You will then be able to proceed to the payment by check or paypal payment request.

- Via phone to + 33(0) 6 17 48 07 69 : we will be glad to guide you through the ordering process.

What are payment methods available? Is payment via credit card secured?
AlfagramTM allows you to pay your order via :

- Credit card (Visa, Mastercard, Amex)
- Paypal

Our credit card payment system is secured via “Banque Populaire Provençale et Corse” secured bank server. Credit cards numbers and account details only transit through guaranteed SSL secured server connections and none of your account details are kept by AlfagramTM

How long will it take for me to receive my order? What kind of care do you give to the packaging of your orders?
AlfagramTM ships all orders within 3 business days* from payment receipt. We package your orders with the utmost care so that our designs reach you in perfect condition. AlfagramTM ships all orders via “Colissimo” FPS. Indicative shipping time is 3 days within Europe and 4-9 days for international orders depending of the country.

A confirmation email is sent to you as soon as your order has been shipped along with a tracking number allowing you to follow your package online. *Average preparation time

I received my order and I am not completely satisfied, can I return it?
In the event our products do not satisfy you for any of the following reasons:

- defective product
- wrong product
- product that does not completely satisfy you “Satisfaction guaranteed”

You will be able to get a refund or an exchange by contacting us:

- within 48h for defective or wrong product
- within 7 days  if our products do not give you complete satisfaction.

After 7 days, NO return will be accepted.

Returned products must remain in their original condition.  Damaged or uncomplete products will not be refunded. All details on our return policy HERE.